Ecommerce & Retail
Ecommerce virtual assistant
The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.
The fee
USD 2,795
Charged once. No monthly markup on the wage.
The shortlist
21 days
The target from an agreed brief to three finalists.
The guarantee
6 months
Another search if it does not work out. Not a refund.
The work
Tasks this hire takes
An ecommerce virtual assistant runs orders, listings and the customer inbox.
The owner still sets the price, the refund rule and the offer.
Two jobs shape a normal week for ecommerce & retail: Answer order questions in the helpdesk, and update Shopify or marketplace listings. Firms hire for that rhythm, not for an empty inbox.
Answer order questions in the helpdesk
Update Shopify or marketplace listings
Process refunds inside the rule you wrote
Reconcile the daily payout to the sheet
Flag stockouts before the ad keeps spending
Answer order questions in the helpdesk. For ecommerce & retail, that work sits beside Shopify, Amazon Seller Central or eBay. The principal still makes the call above it.
Update Shopify or marketplace listings. Ask each finalist for ecommerce & retail when they last did this, and whether they did it in Shopify, Amazon Seller Central or eBay.
The brief for ecommerce & retail should treat this as a standing job: process refunds inside the rule you wrote. Shopify, Amazon Seller Central or eBay is where the office checks it.
Reconcile the daily payout to the sheet. If the hire has not used Shopify, Amazon Seller Central or eBay, the first month for ecommerce & retail includes learning it, and the principal still reviews the output.
Flag stockouts before the ad keeps spending. For ecommerce & retail, write down what done looks like, and who is told when it is finished.
Day one
Software in the brief
Name Shopify, Amazon Seller Central or eBay in the brief for ecommerce & retail when the hire will use it in the first week.
Say whether Gorgias, Zendesk or the shared inbox is required on day one for ecommerce & retail, or taught after the start.
A short task in Klaviyo for the flows you already built can be part of the interview for ecommerce & retail, if you want to see the work.
You grant access to A payout sheet or A2X into Xero. For ecommerce & retail, the hire should have that login before week two.
Shopify, Amazon Seller Central or eBay
Gorgias, Zendesk or the shared inbox
Klaviyo for the flows you already built
A payout sheet or A2X into Xero
The line
Compliance boundary
The hire does not change payout bank details unless the brief says so.
For ecommerce & retail, the interview repeats the boundary above. The hire should be able to say what they will not decide.
Who we introduce
Roles we place
We place the assistant, a customer service hire and a bookkeeper.
Three people are introduced for ecommerce & retail. You interview them, and you choose the one who starts.
Pricing
The recruitment fee is USD 2,795, charged once.
USD 350 opens the search. USD 2,445 is due when you select someone.
A monthly markup is a different model. We do not add one.
Charged once
USD 2,795
You pay the person you select directly after that.
- Deposit to open the search
- USD 350
- Balance when you select someone
- USD 2,445
USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.
Guarantee
Six months
If the person you select leaves within six months, we search again.
That second search is not a refund.
What the replacement guarantee coversHow a search works
Process
- 01
Agree the brief
Agree the tasks, tools and hours
- 02
Search
We search and assess candidates
- 03
Shortlist
About 21 days to three finalists is a target
- 04
You choose
You interview them and you choose
Book a free call when the ecommerce & retail brief is ready to open.
The first 90 days
- 01
Days 1 to 30 for ecommerce & retail are for learning Shopify, Amazon Seller Central or eBay and the way the office already hands work across.
- 02
By day 60 this should be routine for ecommerce & retail: Process refunds inside the rule you wrote.
- 03
The day-90 review asks one question for ecommerce & retail: is “Flag stockouts before the ad keeps spending” happening without you chasing it?
What we ask before we search
- On the call for ecommerce & retail, we ask who does this today: answer order questions in the helpdesk.
- We ask which of these the hire for ecommerce & retail must open on day one: Shopify, Amazon Seller Central or eBay, Gorgias, Zendesk or the shared inbox, Klaviyo for the flows you already built.
- For ecommerce & retail, we ask you to say the line a new starter must not cross.
Shared hours are written into the brief for ecommerce & retail before anyone is approached.
Book a call
Tell us the work. We'll introduce three people.
FAQ
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Post-Hire Support
We set you up to manage them.
Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.
We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.
This is general guidance, not a substitute for your own legal or tax adviser.
See Post-Hire Support- Onboarding guidance for the first 30, 60 and 90 days
- Communication tools and response expectations
- Meeting cadence and management frameworks
- KPI and performance guidance tailored to the role
- SOP guidance so knowledge doesn't live in your head
- Recommended tools for phone, payments, time tracking and messaging
- Best practices for remote and offshore team management
- Legal and compliance guide for engaging offshore team members
When you're ready
Send the role. Then pick a time.
A name, a number and the work you want to move. We'll use it to prepare the call.