Customer Service
Hire an offshore customer service representative.
Inbound enquiries, ticket handling, follow-up and virtual reception.
Overview
What a customer service representative does
A customer service representative protects the experience your customers have after they buy. Offshoring this function gives growing businesses longer coverage hours and faster response times without a large local payroll commitment.
Typical responsibilities
- Answering inbound calls, emails and chat
- Managing a ticket queue to agreed response times
- Order, booking and account enquiries
- Escalating issues with proper context
- Post-service follow-up and review requests
What we assess for
- Excellent written and spoken communication
- Patience and problem-solving under pressure
- Helpdesk software experience
- Accuracy with records and case notes
Other roles
Explore related roles.
Sales
Appointment Setter
Outbound calling, lead follow-up and booking qualified meetings into your calendar.
AdministrationVirtual Assistant
General and executive support across inbox, calendar, coordination and admin.
FinanceBookkeeper
Day-to-day bookkeeping, reconciliations, accounts payable and receivable.
Ready to build capacity without burning out?
Tell us what's taking up your time. We'll help you identify what could be moved offshore, define the right role and find the people to make it happen.
info@scalehorse.com