Ecommerce & Retail
Ecommerce VA Australia
The one-time recruitment fee is AUD 4,000 + GST (AUD 500 deposit + AUD 3,500 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.
The fee
AUD 4,000 + GST
Charged once. No monthly markup on the wage.
The shortlist
21 days
The target from an agreed brief to three finalists.
The guarantee
6 months
Another search if it does not work out. Not a refund.
The work
Tasks this hire takes
An ecommerce VA in Australia covers orders, listings and the inbox.
The owner still sets the offer and the refund rule.
Two jobs shape a normal week for ecommerce & retail: Answer order questions in the helpdesk, and update Shopify or marketplace listings. Australian firms hire for that rhythm, not for an empty inbox.
Answer order questions in the helpdesk
Update Shopify or marketplace listings
Process refunds inside the rule you wrote
Reconcile the daily payout to the sheet
Flag stockouts before the ad keeps spending
Answer order questions in the helpdesk. For ecommerce & retail, that work sits beside Shopify and the Australian marketplaces you sell on. The principal still makes the call above it.
Update Shopify or marketplace listings. Ask each finalist for ecommerce & retail when they last did this, and whether they did it in Shopify and the Australian marketplaces you sell on.
The brief for ecommerce & retail should treat this as a standing job: process refunds inside the rule you wrote. Shopify and the Australian marketplaces you sell on is where the office checks it.
Reconcile the daily payout to the sheet. If the hire has not used Shopify and the Australian marketplaces you sell on, the first month for ecommerce & retail includes learning it, and the principal still reviews the output.
Flag stockouts before the ad keeps spending. For ecommerce & retail, write down what done looks like, and who is told when it is finished.
Day one
Software in the brief
Name Shopify and the Australian marketplaces you sell on in the brief for ecommerce & retail when the hire will use it in the first week.
Say whether Gorgias, Zendesk or the shared inbox is required on day one for ecommerce & retail, or taught after the start.
A short task in Klaviyo for the flows you built can be part of the interview for ecommerce & retail, if you want to see the work.
You grant access to A2X or a payout sheet into Xero. For ecommerce & retail, the hire should have that login before week two.
Shopify and the Australian marketplaces you sell on
Gorgias, Zendesk or the shared inbox
Klaviyo for the flows you built
A2X or a payout sheet into Xero
The line
Compliance boundary
The hire does not change payout bank details. Australian tax labels stay with your adviser.
For ecommerce & retail, the interview repeats the boundary above. The hire should be able to say what they will not decide.
Who we introduce
Roles we place
We place the assistant for Australian stores. The fee is the Australia total.
Three people are introduced for ecommerce & retail. You interview them, and you choose the one who starts.
Pricing
The recruitment fee is AUD 4,000 + GST, charged once.
AUD 500 opens the search. AUD 3,500 is due when you select someone.
A monthly markup is a different model. We do not add one.
Charged once
AUD 4,000 + GST
You pay the person you select directly after that.
- Deposit to open the search
- AUD 500
- Balance when you select someone
- AUD 3,500
AUD 500 deposit + AUD 3,500 on hire. A monthly markup is a different model.
Guarantee
Six months
If the person you select leaves within six months, we search again.
That second search is not a refund.
What the replacement guarantee coversHow a search works
Process
- 01
Agree the brief
Agree the tasks, tools and hours
- 02
Search
We search and assess candidates
- 03
Shortlist
About 21 days to three finalists is a target
- 04
You choose
You interview them and you choose
Book a free call when the ecommerce & retail brief is ready to open.
The first 90 days
- 01
Days 1 to 30 for ecommerce & retail are for learning Shopify and the Australian marketplaces you sell on and the way the office already hands work across.
- 02
By day 60 this should be routine for ecommerce & retail: Process refunds inside the rule you wrote.
- 03
The day-90 review asks one question for ecommerce & retail: is “Flag stockouts before the ad keeps spending” happening without you chasing it?
What we ask before we search
- On the call for ecommerce & retail, we ask who does this today: answer order questions in the helpdesk.
- We ask which of these the hire for ecommerce & retail must open on day one: Shopify and the Australian marketplaces you sell on, Gorgias, Zendesk or the shared inbox, Klaviyo for the flows you built.
- For ecommerce & retail, we ask you to say the line a new starter must not cross.
Shared hours are written into the brief for ecommerce & retail before anyone is approached.
Book a call
Tell us the work. We'll introduce three people.
FAQ
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Post-Hire Support
We set you up to manage them.
Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.
We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.
This is general guidance, not a substitute for your own legal or tax adviser.
See Post-Hire Support- Onboarding guidance for the first 30, 60 and 90 days
- Communication tools and response expectations
- Meeting cadence and management frameworks
- KPI and performance guidance tailored to the role
- SOP guidance so knowledge doesn't live in your head
- Recommended tools for phone, payments, time tracking and messaging
- Best practices for remote and offshore team management
- Legal and compliance guide for engaging offshore team members
When you're ready
Send the role. Then pick a time.
A name, a number and the work you want to move. We'll use it to prepare the call.