Virtual assistant
Virtual assistant for ndis providers
The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.
The fee
USD 2,795
Charged once. No monthly markup on the wage.
The shortlist
21 days
The target from an agreed brief to three finalists.
The guarantee
6 months
Another search if it does not work out. Not a refund.
The work
Tasks this hire takes
A virtual assistant for NDIS providers rosters shifts, chases notes and tracks service bookings.
A registered person still delivers the support and makes plan decisions.
Two jobs shape a normal week for ndis providers: Roster shifts in ShiftCare or Lumary, and chase progress notes the worker must file. Firms hire for that rhythm, not for an empty inbox.
Roster shifts in ShiftCare or Lumary
Chase progress notes the worker must file
Check service bookings against the roster
Prepare invoices from delivered shifts
Keep participant files to the folder rules you set
Roster shifts in ShiftCare or Lumary. For ndis providers, that work sits beside ShiftCare, Lumary or SupportAbility. The principal still makes the call above it.
Chase progress notes the worker must file. Ask each finalist for ndis providers when they last did this, and whether they did it in ShiftCare, Lumary or SupportAbility.
The brief for ndis providers should treat this as a standing job: check service bookings against the roster. ShiftCare, Lumary or SupportAbility is where the office checks it.
Prepare invoices from delivered shifts. If the hire has not used ShiftCare, Lumary or SupportAbility, the first month for ndis providers includes learning it, and the principal still reviews the output.
Keep participant files to the folder rules you set. For ndis providers, write down what done looks like, and who is told when it is finished.
Day one
Software in the brief
Name ShiftCare, Lumary or SupportAbility in the brief for ndis providers when the hire will use it in the first week.
Say whether A roster the coordinator approves is required on day one for ndis providers, or taught after the start.
A short task in The invoice checklist the provider owns can be part of the interview for ndis providers, if you want to see the work.
You grant access to A notes chase list, not a plan review. For ndis providers, the hire should have that login before week two.
ShiftCare, Lumary or SupportAbility
A roster the coordinator approves
The invoice checklist the provider owns
A notes chase list, not a plan review
The line
Compliance boundary
The hire does not interpret a plan, set supports, or give scheme advice.
For ndis providers, the interview repeats the boundary above. The hire should be able to say what they will not decide.
Who we introduce
Roles we place
We place an admin assistant, a roster coordinator and a bookkeeper.
Three people are introduced for ndis providers. You interview them, and you choose the one who starts.
Pricing
The recruitment fee is USD 2,795, charged once.
USD 350 opens the search. USD 2,445 is due when you select someone.
A monthly markup is a different model. We do not add one.
Charged once
USD 2,795
You pay the person you select directly after that.
- Deposit to open the search
- USD 350
- Balance when you select someone
- USD 2,445
USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.
Guarantee
Six months
If the person you select leaves within six months, we search again.
That second search is not a refund.
What the replacement guarantee coversHow a search works
Process
- 01
Agree the brief
Agree the tasks, tools and hours
- 02
Search
We search and assess candidates
- 03
Shortlist
About 21 days to three finalists is a target
- 04
You choose
You interview them and you choose
Book a free call when the ndis providers brief is ready to open.
The first 90 days
- 01
Days 1 to 30 for ndis providers are for learning ShiftCare, Lumary or SupportAbility and the way the office already hands work across.
- 02
By day 60 this should be routine for ndis providers: Check service bookings against the roster.
- 03
The day-90 review asks one question for ndis providers: is “Keep participant files to the folder rules you set” happening without you chasing it?
What we ask before we search
- On the call for ndis providers, we ask who does this today: roster shifts in ShiftCare or Lumary.
- We ask which of these the hire for ndis providers must open on day one: ShiftCare, Lumary or SupportAbility, A roster the coordinator approves, The invoice checklist the provider owns.
- For ndis providers, we ask you to say the line a new starter must not cross.
Shared hours are written into the brief for ndis providers before anyone is approached.
Book a call
Tell us the work. We'll introduce three people.
FAQ
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Post-Hire Support
We set you up to manage them.
Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.
We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.
This is general guidance, not a substitute for your own legal or tax adviser.
See Post-Hire Support- Onboarding guidance for the first 30, 60 and 90 days
- Communication tools and response expectations
- Meeting cadence and management frameworks
- KPI and performance guidance tailored to the role
- SOP guidance so knowledge doesn't live in your head
- Recommended tools for phone, payments, time tracking and messaging
- Best practices for remote and offshore team management
- Legal and compliance guide for engaging offshore team members
When you're ready
Send the role. Then pick a time.
A name, a number and the work you want to move. We'll use it to prepare the call.