ScaleHorse

Virtual assistant

Virtual assistant for physiotherapy

The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.

Start here

Tell us the role. We'll set up the call.

or book a call directly

A clinician in a white coat with a stethoscope, seated in a consulting room.

The fee

USD 2,795

Charged once. No monthly markup on the wage.

The shortlist

21 days

The target from an agreed brief to three finalists.

The guarantee

6 months

Another search if it does not work out. Not a refund.

The work

Tasks this hire takes

A virtual assistant for physiotherapy fills the book and chases treatment-plan visits.

The physio still assesses and writes the plan.

Two jobs shape a normal week for physiotherapy: Book initial and review visits in Cliniko, and send exercise-plan reminders the physio approved. Firms hire for that rhythm, not for an empty inbox.

  • Book initial and review visits in Cliniko

  • Send exercise-plan reminders the physio approved

  • Fill cancellations from the waitlist

  • Check EPC referral dates before the visit

  • Receipt the gap the clinic rules describe

Book initial and review visits in Cliniko. For physiotherapy, that work sits beside Cliniko or Nookal. The principal still makes the call above it.

Send exercise-plan reminders the physio approved. Ask each finalist for physiotherapy when they last did this, and whether they did it in Cliniko or Nookal.

The brief for physiotherapy should treat this as a standing job: fill cancellations from the waitlist. Cliniko or Nookal is where the office checks it.

Check EPC referral dates before the visit. If the hire has not used Cliniko or Nookal, the first month for physiotherapy includes learning it, and the principal still reviews the output.

Receipt the gap the clinic rules describe. For physiotherapy, write down what done looks like, and who is told when it is finished.

Day one

Software in the brief

Name Cliniko or Nookal in the brief for physiotherapy when the hire will use it in the first week.

Say whether HotDoc or the clinic booking page is required on day one for physiotherapy, or taught after the start.

A short task in A waitlist the practice manager owns can be part of the interview for physiotherapy, if you want to see the work.

You grant access to Xero for the invoices the clinic coded. For physiotherapy, the hire should have that login before week two.

  • Cliniko or Nookal

  • HotDoc or the clinic booking page

  • A waitlist the practice manager owns

  • Xero for the invoices the clinic coded

The line

Compliance boundary

The hire does not assess, prescribe exercises, or change a plan.

For physiotherapy, the interview repeats the boundary above. The hire should be able to say what they will not decide.

Who we introduce

Roles we place

We place a physiotherapy receptionist and an admin assistant.

Three people are introduced for physiotherapy. You interview them, and you choose the one who starts.

Pricing

The recruitment fee is USD 2,795, charged once.

USD 350 opens the search. USD 2,445 is due when you select someone.

A monthly markup is a different model. We do not add one.

Charged once

USD 2,795

You pay the person you select directly after that.

Deposit to open the search
USD 350
Balance when you select someone
USD 2,445

USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.

Guarantee

Six months

If the person you select leaves within six months, we search again.

That second search is not a refund.

What the replacement guarantee covers

How a search works

Process

  1. 01

    Agree the brief

    Agree the tasks, tools and hours

  2. 02

    Search

    We search and assess candidates

  3. 03

    Shortlist

    About 21 days to three finalists is a target

  4. 04

    You choose

    You interview them and you choose

Book a free call when the physiotherapy brief is ready to open.

The first 90 days

  1. 01

    Days 1 to 30 for physiotherapy are for learning Cliniko or Nookal and the way the office already hands work across.

  2. 02

    By day 60 this should be routine for physiotherapy: Fill cancellations from the waitlist.

  3. 03

    The day-90 review asks one question for physiotherapy: is “Receipt the gap the clinic rules describe” happening without you chasing it?

What we ask before we search

  • On the call for physiotherapy, we ask who does this today: book initial and review visits in Cliniko.
  • We ask which of these the hire for physiotherapy must open on day one: Cliniko or Nookal, HotDoc or the clinic booking page, A waitlist the practice manager owns.
  • For physiotherapy, we ask you to say the line a new starter must not cross.

Shared hours are written into the brief for physiotherapy before anyone is approached.

Book a call

Tell us the work. We'll introduce three people.

Book a free call

FAQ

Post-Hire Support

We set you up to manage them.

Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.

We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.

This is general guidance, not a substitute for your own legal or tax adviser.

See Post-Hire Support
  • Onboarding guidance for the first 30, 60 and 90 days
  • Communication tools and response expectations
  • Meeting cadence and management frameworks
  • KPI and performance guidance tailored to the role
  • SOP guidance so knowledge doesn't live in your head
  • Recommended tools for phone, payments, time tracking and messaging
  • Best practices for remote and offshore team management
  • Legal and compliance guide for engaging offshore team members

When you're ready

Send the role. Then pick a time.

A name, a number and the work you want to move. We'll use it to prepare the call.

Start here

Tell us the role. We'll set up the call.

or book a call directly

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