ScaleHorse

Virtual assistant

Virtual assistant for veterinary clinics

The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.

Start here

Tell us the role. We'll set up the call.

or book a call directly

A veterinarian in blue scrubs examining a dog on a clinic table.

The fee

USD 2,795

Charged once. No monthly markup on the wage.

The shortlist

21 days

The target from an agreed brief to three finalists.

The guarantee

6 months

Another search if it does not work out. Not a refund.

The work

Tasks this hire takes

A virtual assistant for veterinary clinics runs the book, reminders and client updates.

The vet still diagnoses and treats the animal.

Two jobs shape a normal week for veterinary clinics: Book consults in ezyVet or RxWorks, and send vaccination and dental reminders. Firms hire for that rhythm, not for an empty inbox.

  • Book consults in ezyVet or RxWorks

  • Send vaccination and dental reminders

  • Confirm surgery admission instructions

  • Chase unpaid accounts the clinic approved

  • Order retail stock the practice manager listed

Book consults in ezyVet or RxWorks. For veterinary clinics, that work sits beside ezyVet, RxWorks or OpenVPMS. The principal still makes the call above it.

Send vaccination and dental reminders. Ask each finalist for veterinary clinics when they last did this, and whether they did it in ezyVet, RxWorks or OpenVPMS.

The brief for veterinary clinics should treat this as a standing job: confirm surgery admission instructions. ezyVet, RxWorks or OpenVPMS is where the office checks it.

Chase unpaid accounts the clinic approved. If the hire has not used ezyVet, RxWorks or OpenVPMS, the first month for veterinary clinics includes learning it, and the principal still reviews the output.

Order retail stock the practice manager listed. For veterinary clinics, write down what done looks like, and who is told when it is finished.

Day one

Software in the brief

Name ezyVet, RxWorks or OpenVPMS in the brief for veterinary clinics when the hire will use it in the first week.

Say whether The reminder list the clinic owns is required on day one for veterinary clinics, or taught after the start.

A short task in A surgery admission checklist can be part of the interview for veterinary clinics, if you want to see the work.

You grant access to Xero or the clinic till rules. For veterinary clinics, the hire should have that login before week two.

  • ezyVet, RxWorks or OpenVPMS

  • The reminder list the clinic owns

  • A surgery admission checklist

  • Xero or the clinic till rules

The line

Compliance boundary

The hire does not diagnose, dose, or give treatment advice.

For veterinary clinics, the interview repeats the boundary above. The hire should be able to say what they will not decide.

Who we introduce

Roles we place

We place a clinic receptionist and an admin assistant.

Three people are introduced for veterinary clinics. You interview them, and you choose the one who starts.

Pricing

The recruitment fee is USD 2,795, charged once.

USD 350 opens the search. USD 2,445 is due when you select someone.

A monthly markup is a different model. We do not add one.

Charged once

USD 2,795

You pay the person you select directly after that.

Deposit to open the search
USD 350
Balance when you select someone
USD 2,445

USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.

Guarantee

Six months

If the person you select leaves within six months, we search again.

That second search is not a refund.

What the replacement guarantee covers

How a search works

Process

  1. 01

    Agree the brief

    Agree the tasks, tools and hours

  2. 02

    Search

    We search and assess candidates

  3. 03

    Shortlist

    About 21 days to three finalists is a target

  4. 04

    You choose

    You interview them and you choose

Book a free call when the veterinary clinics brief is ready to open.

The first 90 days

  1. 01

    Days 1 to 30 for veterinary clinics are for learning ezyVet, RxWorks or OpenVPMS and the way the office already hands work across.

  2. 02

    By day 60 this should be routine for veterinary clinics: Confirm surgery admission instructions.

  3. 03

    The day-90 review asks one question for veterinary clinics: is “Order retail stock the practice manager listed” happening without you chasing it?

What we ask before we search

  • On the call for veterinary clinics, we ask who does this today: book consults in ezyVet or RxWorks.
  • We ask which of these the hire for veterinary clinics must open on day one: ezyVet, RxWorks or OpenVPMS, The reminder list the clinic owns, A surgery admission checklist.
  • For veterinary clinics, we ask you to say the line a new starter must not cross.

Shared hours are written into the brief for veterinary clinics before anyone is approached.

Book a call

Tell us the work. We'll introduce three people.

Book a free call

FAQ

Post-Hire Support

We set you up to manage them.

Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.

We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.

This is general guidance, not a substitute for your own legal or tax adviser.

See Post-Hire Support
  • Onboarding guidance for the first 30, 60 and 90 days
  • Communication tools and response expectations
  • Meeting cadence and management frameworks
  • KPI and performance guidance tailored to the role
  • SOP guidance so knowledge doesn't live in your head
  • Recommended tools for phone, payments, time tracking and messaging
  • Best practices for remote and offshore team management
  • Legal and compliance guide for engaging offshore team members

When you're ready

Send the role. Then pick a time.

A name, a number and the work you want to move. We'll use it to prepare the call.

Start here

Tell us the role. We'll set up the call.

or book a call directly

Get my shortlistEmail