Virtual assistant
Virtual assistant for msp
The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.
The fee
USD 2,795
Charged once. No monthly markup on the wage.
The shortlist
21 days
The target from an agreed brief to three finalists.
The guarantee
6 months
Another search if it does not work out. Not a refund.
The work
Tasks this hire takes
A virtual assistant for an MSP triages tickets, updates the PSA and chases agreements.
The engineer still diagnoses and changes the network.
Two jobs shape a normal week for it msps: Triage tickets against the priority list, and update ConnectWise, Autotask or Halo. Firms hire for that rhythm, not for an empty inbox.
Triage tickets against the priority list
Update ConnectWise, Autotask or Halo
Chase signed agreements and missing assets
Book onsite visits the dispatcher approved
Prep the monthly report from the ticket data
Triage tickets against the priority list. For it msps, that work sits beside ConnectWise, Autotask or HaloPSA. The principal still makes the call above it.
Update ConnectWise, Autotask or Halo. Ask each finalist for it msps when they last did this, and whether they did it in The priority rules the service manager wrote.
The brief for it msps should treat this as a standing job: chase signed agreements and missing assets. ConnectWise, Autotask or HaloPSA is where the office checks it.
Book onsite visits the dispatcher approved. If the hire has not used ConnectWise, Autotask or HaloPSA, the first month for it msps includes learning it, and the principal still reviews the output.
Prep the monthly report from the ticket data. For it msps, write down what done looks like, and who is told when it is finished.
Day one
Software in the brief
Name ConnectWise, Autotask or HaloPSA in the brief for it msps when the hire will use it in the first week.
Say whether The priority rules the service manager wrote is required on day one for it msps, or taught after the start.
A short task in A client asset list can be part of the interview for it msps, if you want to see the work.
You grant access to The monthly report template. For it msps, the hire should have that login before week two.
ConnectWise, Autotask or HaloPSA
The priority rules the service manager wrote
A client asset list
The monthly report template
The line
Compliance boundary
The hire does not change a firewall, reset a privileged account, or quote a project.
For it msps, the interview repeats the boundary above. The hire should be able to say what they will not decide.
Who we introduce
Roles we place
We place a service coordinator and a dispatch assistant.
Three people are introduced for it msps. You interview them, and you choose the one who starts.
Pricing
The recruitment fee is USD 2,795, charged once.
USD 350 opens the search. USD 2,445 is due when you select someone.
A monthly markup is a different model. We do not add one.
Charged once
USD 2,795
You pay the person you select directly after that.
- Deposit to open the search
- USD 350
- Balance when you select someone
- USD 2,445
USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.
Guarantee
Six months
If the person you select leaves within six months, we search again.
That second search is not a refund.
What the replacement guarantee coversHow a search works
Process
- 01
Agree the brief
Agree the tasks, tools and hours
- 02
Search
We search and assess candidates
- 03
Shortlist
About 21 days to three finalists is a target
- 04
You choose
You interview them and you choose
Book a free call when the it msps brief is ready to open.
The first 90 days
- 01
Days 1 to 30 for it msps are for learning ConnectWise, Autotask or HaloPSA and the way the office already hands work across.
- 02
By day 60 this should be routine for it msps: Chase signed agreements and missing assets.
- 03
The day-90 review asks one question for it msps: is “Prep the monthly report from the ticket data” happening without you chasing it?
What we ask before we search
- On the call for it msps, we ask who does this today: triage tickets against the priority list.
- We ask which of these the hire for it msps must open on day one: ConnectWise, Autotask or HaloPSA, The priority rules the service manager wrote, A client asset list.
- For it msps, we ask you to say the line a new starter must not cross.
Shared hours are written into the brief for it msps before anyone is approached.
Book a call
Tell us the work. We'll introduce three people.
FAQ
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Post-Hire Support
We set you up to manage them.
Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.
We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.
This is general guidance, not a substitute for your own legal or tax adviser.
See Post-Hire Support- Onboarding guidance for the first 30, 60 and 90 days
- Communication tools and response expectations
- Meeting cadence and management frameworks
- KPI and performance guidance tailored to the role
- SOP guidance so knowledge doesn't live in your head
- Recommended tools for phone, payments, time tracking and messaging
- Best practices for remote and offshore team management
- Legal and compliance guide for engaging offshore team members
When you're ready
Send the role. Then pick a time.
A name, a number and the work you want to move. We'll use it to prepare the call.