ScaleHorse

Virtual assistant

Virtual assistant for short stay managers

The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.

Start here

Tell us the role. We'll set up the call.

or book a call directly

A modern two-storey house with a pale facade, large windows and a front garden.

The fee

USD 2,795

Charged once. No monthly markup on the wage.

The shortlist

21 days

The target from an agreed brief to three finalists.

The guarantee

6 months

Another search if it does not work out. Not a refund.

The work

Tasks this hire takes

A virtual assistant for short-stay managers runs guest messages, turnovers and the calendar.

The manager still sets the rate and the house rules.

Two jobs shape a normal week for short stay managers: Reply to guest messages from the template, and update the calendar in Guesty or Hospitable. Firms hire for that rhythm, not for an empty inbox.

  • Reply to guest messages from the template

  • Update the calendar in Guesty or Hospitable

  • Book cleaners against the turnover

  • Flag damage for the manager to price

  • Check PriceLabs only if the brief allows rate edits

Reply to guest messages from the template. For short stay managers, that work sits beside Guesty, Hospitable or the channel manager. The principal still makes the call above it.

Update the calendar in Guesty or Hospitable. Ask each finalist for short stay managers when they last did this, and whether they did it in Guesty, Hospitable or the channel manager.

The brief for short stay managers should treat this as a standing job: book cleaners against the turnover. Guesty, Hospitable or the channel manager is where the office checks it.

Flag damage for the manager to price. If the hire has not used Guesty, Hospitable or the channel manager, the first month for short stay managers includes learning it, and the principal still reviews the output.

Check PriceLabs only if the brief allows rate edits. For short stay managers, write down what done looks like, and who is told when it is finished.

Day one

Software in the brief

Name Guesty, Hospitable or the channel manager in the brief for short stay managers when the hire will use it in the first week.

Say whether PriceLabs or the rate tool you name is required on day one for short stay managers, or taught after the start.

A short task in A cleaner roster can be part of the interview for short stay managers, if you want to see the work.

You grant access to Guest message templates. For short stay managers, the hire should have that login before week two.

  • Guesty, Hospitable or the channel manager

  • PriceLabs or the rate tool you name

  • A cleaner roster

  • Guest message templates

The line

Compliance boundary

The hire does not change a rate or waive a damage claim unless the brief says so.

For short stay managers, the interview repeats the boundary above. The hire should be able to say what they will not decide.

Who we introduce

Roles we place

We place a guest-message assistant and a turnover coordinator.

Three people are introduced for short stay managers. You interview them, and you choose the one who starts.

Pricing

The recruitment fee is USD 2,795, charged once.

USD 350 opens the search. USD 2,445 is due when you select someone.

A monthly markup is a different model. We do not add one.

Charged once

USD 2,795

You pay the person you select directly after that.

Deposit to open the search
USD 350
Balance when you select someone
USD 2,445

USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.

Guarantee

Six months

If the person you select leaves within six months, we search again.

That second search is not a refund.

What the replacement guarantee covers

How a search works

Process

  1. 01

    Agree the brief

    Agree the tasks, tools and hours

  2. 02

    Search

    We search and assess candidates

  3. 03

    Shortlist

    About 21 days to three finalists is a target

  4. 04

    You choose

    You interview them and you choose

Book a free call when the short stay managers brief is ready to open.

The first 90 days

  1. 01

    Days 1 to 30 for short stay managers are for learning Guesty, Hospitable or the channel manager and the way the office already hands work across.

  2. 02

    By day 60 this should be routine for short stay managers: Book cleaners against the turnover.

  3. 03

    The day-90 review asks one question for short stay managers: is “Check PriceLabs only if the brief allows rate edits” happening without you chasing it?

What we ask before we search

  • On the call for short stay managers, we ask who does this today: reply to guest messages from the template.
  • We ask which of these the hire for short stay managers must open on day one: Guesty, Hospitable or the channel manager, PriceLabs or the rate tool you name, A cleaner roster.
  • For short stay managers, we ask you to say the line a new starter must not cross.

Shared hours are written into the brief for short stay managers before anyone is approached.

Book a call

Tell us the work. We'll introduce three people.

Book a free call

FAQ

Post-Hire Support

We set you up to manage them.

Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.

We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.

This is general guidance, not a substitute for your own legal or tax adviser.

See Post-Hire Support
  • Onboarding guidance for the first 30, 60 and 90 days
  • Communication tools and response expectations
  • Meeting cadence and management frameworks
  • KPI and performance guidance tailored to the role
  • SOP guidance so knowledge doesn't live in your head
  • Recommended tools for phone, payments, time tracking and messaging
  • Best practices for remote and offshore team management
  • Legal and compliance guide for engaging offshore team members

When you're ready

Send the role. Then pick a time.

A name, a number and the work you want to move. We'll use it to prepare the call.

Start here

Tell us the role. We'll set up the call.

or book a call directly

Get my shortlistEmail