Technology
Hire an offshore technical support specialist.
Tier 1 and tier 2 support, troubleshooting, documentation and escalation.
Overview
What a technical support specialist does
Technical support is where product experience becomes customer trust. We assess both the technical capability and the communication skill required to explain a fix to a non-technical customer.
Typical responsibilities
- Diagnosing and resolving customer issues
- Managing the support queue and SLAs
- Writing help documentation and internal notes
- Escalating with reproducible detail
- Identifying recurring product problems
What we assess for
- Structured troubleshooting ability
- Plain-language explanation skills
- Ticketing and remote support tools
- Curiosity and self-directed learning
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Ready to build capacity without burning out?
Tell us what's taking up your time. We'll help you identify what could be moved offshore, define the right role and find the people to make it happen.
info@scalehorse.com