ScaleHorse

Virtual assistant

Virtual assistant for hospitality

The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.

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Tell us the role. We'll set up the call.

or book a call directly

A restaurant table set with plates, wine glasses and a shared meal.

The fee

USD 2,795

Charged once. No monthly markup on the wage.

The shortlist

21 days

The target from an agreed brief to three finalists.

The guarantee

6 months

Another search if it does not work out. Not a refund.

The work

Tasks this hire takes

A virtual assistant for hospitality takes bookings, roster admin and supplier orders.

The venue still sets the menu, the price and the service.

Two jobs shape a normal week for hospitality: Take reservations in ResDiary or SevenRooms, and update the roster in Deputy or Tanda. Firms hire for that rhythm, not for an empty inbox.

  • Take reservations in ResDiary or SevenRooms

  • Update the roster in Deputy or Tanda

  • Chase supplier orders the manager approved

  • Reply to booking changes inside the table rules

  • Prep the function run sheet for the manager

Take reservations in ResDiary or SevenRooms. For hospitality, that work sits beside ResDiary, SevenRooms or OpenTable. The principal still makes the call above it.

Update the roster in Deputy or Tanda. Ask each finalist for hospitality when they last did this, and whether they did it in ResDiary, SevenRooms or OpenTable.

The brief for hospitality should treat this as a standing job: chase supplier orders the manager approved. ResDiary, SevenRooms or OpenTable is where the office checks it.

Reply to booking changes inside the table rules. If the hire has not used ResDiary, SevenRooms or OpenTable, the first month for hospitality includes learning it, and the principal still reviews the output.

Prep the function run sheet for the manager. For hospitality, write down what done looks like, and who is told when it is finished.

Day one

Software in the brief

Name ResDiary, SevenRooms or OpenTable in the brief for hospitality when the hire will use it in the first week.

Say whether Deputy or Tanda for the roster is required on day one for hospitality, or taught after the start.

A short task in The function run-sheet template can be part of the interview for hospitality, if you want to see the work.

You grant access to A supplier list the manager owns. For hospitality, the hire should have that login before week two.

  • ResDiary, SevenRooms or OpenTable

  • Deputy or Tanda for the roster

  • The function run-sheet template

  • A supplier list the manager owns

The line

Compliance boundary

The hire does not comp a table, change the menu, or manage the floor.

For hospitality, the interview repeats the boundary above. The hire should be able to say what they will not decide.

Who we introduce

Roles we place

We place a reservations assistant and a roster admin.

Three people are introduced for hospitality. You interview them, and you choose the one who starts.

Pricing

The recruitment fee is USD 2,795, charged once.

USD 350 opens the search. USD 2,445 is due when you select someone.

A monthly markup is a different model. We do not add one.

Charged once

USD 2,795

You pay the person you select directly after that.

Deposit to open the search
USD 350
Balance when you select someone
USD 2,445

USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.

Guarantee

Six months

If the person you select leaves within six months, we search again.

That second search is not a refund.

What the replacement guarantee covers

How a search works

Process

  1. 01

    Agree the brief

    Agree the tasks, tools and hours

  2. 02

    Search

    We search and assess candidates

  3. 03

    Shortlist

    About 21 days to three finalists is a target

  4. 04

    You choose

    You interview them and you choose

Book a free call when the hospitality brief is ready to open.

The first 90 days

  1. 01

    Days 1 to 30 for hospitality are for learning ResDiary, SevenRooms or OpenTable and the way the office already hands work across.

  2. 02

    By day 60 this should be routine for hospitality: Chase supplier orders the manager approved.

  3. 03

    The day-90 review asks one question for hospitality: is “Prep the function run sheet for the manager” happening without you chasing it?

What we ask before we search

  • On the call for hospitality, we ask who does this today: take reservations in ResDiary or SevenRooms.
  • We ask which of these the hire for hospitality must open on day one: ResDiary, SevenRooms or OpenTable, Deputy or Tanda for the roster, The function run-sheet template.
  • For hospitality, we ask you to say the line a new starter must not cross.

Shared hours are written into the brief for hospitality before anyone is approached.

Book a call

Tell us the work. We'll introduce three people.

Book a free call

FAQ

Post-Hire Support

We set you up to manage them.

Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.

We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.

This is general guidance, not a substitute for your own legal or tax adviser.

See Post-Hire Support
  • Onboarding guidance for the first 30, 60 and 90 days
  • Communication tools and response expectations
  • Meeting cadence and management frameworks
  • KPI and performance guidance tailored to the role
  • SOP guidance so knowledge doesn't live in your head
  • Recommended tools for phone, payments, time tracking and messaging
  • Best practices for remote and offshore team management
  • Legal and compliance guide for engaging offshore team members

When you're ready

Send the role. Then pick a time.

A name, a number and the work you want to move. We'll use it to prepare the call.

Start here

Tell us the role. We'll set up the call.

or book a call directly

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