ScaleHorse

Virtual assistant

Virtual assistant for plumbers

The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.

Start here

Tell us the role. We'll set up the call.

or book a call directly

A plumber in blue overalls kneeling to work on pipes under a sink.

The fee

USD 2,795

Charged once. No monthly markup on the wage.

The shortlist

21 days

The target from an agreed brief to three finalists.

The guarantee

6 months

Another search if it does not work out. Not a refund.

The work

Tasks this hire takes

A virtual assistant for plumbers books jobs, sends quotes and chases the invoice.

The plumber still prices the work and does the job.

Two jobs shape a normal week for plumbers: Book callouts into ServiceM8 or Tradify, and send the quote the plumber already priced. Firms hire for that rhythm, not for an empty inbox.

  • Book callouts into ServiceM8 or Tradify

  • Send the quote the plumber already priced

  • Text the arrival window the tech confirmed

  • Chase the invoice after the job is marked done

  • Order parts the plumber approved

Book callouts into ServiceM8 or Tradify. For plumbers, that work sits beside ServiceM8, Tradify or Fergus. The principal still makes the call above it.

Send the quote the plumber already priced. Ask each finalist for plumbers when they last did this, and whether they did it in ServiceM8, Tradify or Fergus.

The brief for plumbers should treat this as a standing job: text the arrival window the tech confirmed. ServiceM8, Tradify or Fergus is where the office checks it.

Chase the invoice after the job is marked done. If the hire has not used ServiceM8, Tradify or Fergus, the first month for plumbers includes learning it, and the principal still reviews the output.

Order parts the plumber approved. For plumbers, write down what done looks like, and who is told when it is finished.

Day one

Software in the brief

Name ServiceM8, Tradify or Fergus in the brief for plumbers when the hire will use it in the first week.

Say whether SMS for the on-the-way message is required on day one for plumbers, or taught after the start.

A short task in Xero for the invoice the plumber coded can be part of the interview for plumbers, if you want to see the work.

You grant access to A job board the techs open each morning. For plumbers, the hire should have that login before week two.

  • ServiceM8, Tradify or Fergus

  • SMS for the on-the-way message

  • Xero for the invoice the plumber coded

  • A job board the techs open each morning

The line

Compliance boundary

The hire does not price plumbing work or sign a compliance certificate.

For plumbers, the interview repeats the boundary above. The hire should be able to say what they will not decide.

Who we introduce

Roles we place

We place a scheduler and a bookkeeper for the job invoices.

Three people are introduced for plumbers. You interview them, and you choose the one who starts.

Pricing

The recruitment fee is USD 2,795, charged once.

USD 350 opens the search. USD 2,445 is due when you select someone.

A monthly markup is a different model. We do not add one.

Charged once

USD 2,795

You pay the person you select directly after that.

Deposit to open the search
USD 350
Balance when you select someone
USD 2,445

USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.

Guarantee

Six months

If the person you select leaves within six months, we search again.

That second search is not a refund.

What the replacement guarantee covers

How a search works

Process

  1. 01

    Agree the brief

    Agree the tasks, tools and hours

  2. 02

    Search

    We search and assess candidates

  3. 03

    Shortlist

    About 21 days to three finalists is a target

  4. 04

    You choose

    You interview them and you choose

Book a free call when the plumbers brief is ready to open.

The first 90 days

  1. 01

    Days 1 to 30 for plumbers are for learning ServiceM8, Tradify or Fergus and the way the office already hands work across.

  2. 02

    By day 60 this should be routine for plumbers: Text the arrival window the tech confirmed.

  3. 03

    The day-90 review asks one question for plumbers: is “Order parts the plumber approved” happening without you chasing it?

What we ask before we search

  • On the call for plumbers, we ask who does this today: book callouts into ServiceM8 or Tradify.
  • We ask which of these the hire for plumbers must open on day one: ServiceM8, Tradify or Fergus, SMS for the on-the-way message, Xero for the invoice the plumber coded.
  • For plumbers, we ask you to say the line a new starter must not cross.

Shared hours are written into the brief for plumbers before anyone is approached.

Book a call

Tell us the work. We'll introduce three people.

Book a free call

FAQ

Post-Hire Support

We set you up to manage them.

Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.

We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.

This is general guidance, not a substitute for your own legal or tax adviser.

See Post-Hire Support
  • Onboarding guidance for the first 30, 60 and 90 days
  • Communication tools and response expectations
  • Meeting cadence and management frameworks
  • KPI and performance guidance tailored to the role
  • SOP guidance so knowledge doesn't live in your head
  • Recommended tools for phone, payments, time tracking and messaging
  • Best practices for remote and offshore team management
  • Legal and compliance guide for engaging offshore team members

When you're ready

Send the role. Then pick a time.

A name, a number and the work you want to move. We'll use it to prepare the call.

Start here

Tell us the role. We'll set up the call.

or book a call directly

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