ScaleHorse

Property Management

Property management receptionist

The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.

Start here

Tell us the role. We'll set up the call.

or book a call directly

A tall residential apartment building with repeating balconies and windows.

The fee

USD 2,795

Charged once. No monthly markup on the wage.

The shortlist

21 days

The target from an agreed brief to three finalists.

The guarantee

6 months

Another search if it does not work out. Not a refund.

The work

Tasks this hire takes

A property management receptionist takes tenant calls, logs maintenance and books inspections.

The manager still decides the breach and the owner advice.

Two jobs shape a normal week for property management: Answer tenant and owner calls, and log maintenance with photos and the address. Firms hire for that rhythm, not for an empty inbox.

  • Answer tenant and owner calls

  • Log maintenance with photos and the address

  • Book routine inspections

  • Take bond and application questions to the checklist

  • Escalate urgent repairs using the after-hours rule

Answer tenant and owner calls. For property management, that work sits beside PropertyMe or Property Tree. The principal still makes the call above it.

Log maintenance with photos and the address. Ask each finalist for property management when they last did this, and whether they did it in PropertyMe or Property Tree.

The brief for property management should treat this as a standing job: book routine inspections. PropertyMe or Property Tree is where the office checks it.

Take bond and application questions to the checklist. If the hire has not used PropertyMe or Property Tree, the first month for property management includes learning it, and the principal still reviews the output.

Escalate urgent repairs using the after-hours rule. For property management, write down what done looks like, and who is told when it is finished.

Day one

Software in the brief

Name PropertyMe or Property Tree in the brief for property management when the hire will use it in the first week.

Say whether The maintenance form is required on day one for property management, or taught after the start.

A short task in An after-hours escalation list can be part of the interview for property management, if you want to see the work.

You grant access to The application checklist. For property management, the hire should have that login before week two.

  • PropertyMe or Property Tree

  • The maintenance form

  • An after-hours escalation list

  • The application checklist

The line

Compliance boundary

The hire does not issue a breach or promise a repair date the manager has not set.

For property management, the interview repeats the boundary above. The hire should be able to say what they will not decide.

Who we introduce

Roles we place

We place a receptionist for the property management phone.

Three people are introduced for property management. You interview them, and you choose the one who starts.

Pricing

The recruitment fee is USD 2,795, charged once.

USD 350 opens the search. USD 2,445 is due when you select someone.

A monthly markup is a different model. We do not add one.

Charged once

USD 2,795

You pay the person you select directly after that.

Deposit to open the search
USD 350
Balance when you select someone
USD 2,445

USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.

Guarantee

Six months

If the person you select leaves within six months, we search again.

That second search is not a refund.

What the replacement guarantee covers

How a search works

Process

  1. 01

    Agree the brief

    Agree the tasks, tools and hours

  2. 02

    Search

    We search and assess candidates

  3. 03

    Shortlist

    About 21 days to three finalists is a target

  4. 04

    You choose

    You interview them and you choose

Book a free call when the property management brief is ready to open.

The first 90 days

  1. 01

    Days 1 to 30 for property management are for learning PropertyMe or Property Tree and the way the office already hands work across.

  2. 02

    By day 60 this should be routine for property management: Book routine inspections.

  3. 03

    The day-90 review asks one question for property management: is “Escalate urgent repairs using the after-hours rule” happening without you chasing it?

What we ask before we search

  • On the call for property management, we ask who does this today: answer tenant and owner calls.
  • We ask which of these the hire for property management must open on day one: PropertyMe or Property Tree, The maintenance form, An after-hours escalation list.
  • For property management, we ask you to say the line a new starter must not cross.

Shared hours are written into the brief for property management before anyone is approached.

Book a call

Tell us the work. We'll introduce three people.

Book a free call

FAQ

Post-Hire Support

We set you up to manage them.

Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.

We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.

This is general guidance, not a substitute for your own legal or tax adviser.

See Post-Hire Support
  • Onboarding guidance for the first 30, 60 and 90 days
  • Communication tools and response expectations
  • Meeting cadence and management frameworks
  • KPI and performance guidance tailored to the role
  • SOP guidance so knowledge doesn't live in your head
  • Recommended tools for phone, payments, time tracking and messaging
  • Best practices for remote and offshore team management
  • Legal and compliance guide for engaging offshore team members

When you're ready

Send the role. Then pick a time.

A name, a number and the work you want to move. We'll use it to prepare the call.

Start here

Tell us the role. We'll set up the call.

or book a call directly

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