ScaleHorse

Healthcare & Allied Health Clinics

Virtual assistant for healthcare clinics

The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.

Start here

Tell us the role. We'll set up the call.

or book a call directly

A bright hospital corridor with a patient bay and clinical equipment along the wall.

The fee

USD 2,795

Charged once. No monthly markup on the wage.

The shortlist

21 days

The target from an agreed brief to three finalists.

The guarantee

6 months

Another search if it does not work out. Not a refund.

The work

Tasks this hire takes

A virtual assistant for healthcare clinics runs the book, recalls and the inbox.

Clinicians still diagnose, treat and write the notes.

Two jobs shape a normal week for healthcare & allied health clinics: Book and move appointments in the clinic system, and send recalls the clinic protocol already lists. Firms hire for that rhythm, not for an empty inbox.

  • Book and move appointments in the clinic system

  • Send recalls the clinic protocol already lists

  • Take new-patient details before the visit

  • Chase unpaid invoices the clinic approved

  • Scan referrals into the record the clinician owns

Book and move appointments in the clinic system. For healthcare & allied health clinics, that work sits beside Cliniko, Halaxy or Nookal. The principal still makes the call above it.

Send recalls the clinic protocol already lists. Ask each finalist for healthcare & allied health clinics when they last did this, and whether they did it in Cliniko, Halaxy or Nookal.

The brief for healthcare & allied health clinics should treat this as a standing job: take new-patient details before the visit. Cliniko, Halaxy or Nookal is where the office checks it.

Chase unpaid invoices the clinic approved. If the hire has not used Cliniko, Halaxy or Nookal, the first month for healthcare & allied health clinics includes learning it, and the principal still reviews the output.

Scan referrals into the record the clinician owns. For healthcare & allied health clinics, write down what done looks like, and who is told when it is finished.

Day one

Software in the brief

Name Cliniko, Halaxy or Nookal in the brief for healthcare & allied health clinics when the hire will use it in the first week.

Say whether Best Practice or MedicalDirector where the clinic uses them is required on day one for healthcare & allied health clinics, or taught after the start.

A short task in HotDoc or the clinic booking page can be part of the interview for healthcare & allied health clinics, if you want to see the work.

You grant access to A recall list the clinician signed off. For healthcare & allied health clinics, the hire should have that login before week two.

  • Cliniko, Halaxy or Nookal

  • Best Practice or MedicalDirector where the clinic uses them

  • HotDoc or the clinic booking page

  • A recall list the clinician signed off

The line

Compliance boundary

The hire does not triage symptoms, diagnose, or write clinical notes.

For healthcare & allied health clinics, the interview repeats the boundary above. The hire should be able to say what they will not decide.

Who we introduce

Roles we place

We place an allied health receptionist, an admin assistant and a bookkeeper.

Three people are introduced for healthcare & allied health clinics. You interview them, and you choose the one who starts.

Pricing

The recruitment fee is USD 2,795, charged once.

USD 350 opens the search. USD 2,445 is due when you select someone.

A monthly markup is a different model. We do not add one.

Charged once

USD 2,795

You pay the person you select directly after that.

Deposit to open the search
USD 350
Balance when you select someone
USD 2,445

USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.

Guarantee

Six months

If the person you select leaves within six months, we search again.

That second search is not a refund.

What the replacement guarantee covers

How a search works

Process

  1. 01

    Agree the brief

    Agree the tasks, tools and hours

  2. 02

    Search

    We search and assess candidates

  3. 03

    Shortlist

    About 21 days to three finalists is a target

  4. 04

    You choose

    You interview them and you choose

Book a free call when the healthcare & allied health clinics brief is ready to open.

The first 90 days

  1. 01

    Days 1 to 30 for healthcare & allied health clinics are for learning Cliniko, Halaxy or Nookal and the way the office already hands work across.

  2. 02

    By day 60 this should be routine for healthcare & allied health clinics: Take new-patient details before the visit.

  3. 03

    The day-90 review asks one question for healthcare & allied health clinics: is “Scan referrals into the record the clinician owns” happening without you chasing it?

What we ask before we search

  • On the call for healthcare & allied health clinics, we ask who does this today: book and move appointments in the clinic system.
  • We ask which of these the hire for healthcare & allied health clinics must open on day one: Cliniko, Halaxy or Nookal, Best Practice or MedicalDirector where the clinic uses them, HotDoc or the clinic booking page.
  • For healthcare & allied health clinics, we ask you to say the line a new starter must not cross.

Shared hours are written into the brief for healthcare & allied health clinics before anyone is approached.

Book a call

Tell us the work. We'll introduce three people.

Book a free call

FAQ

Post-Hire Support

We set you up to manage them.

Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.

We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.

This is general guidance, not a substitute for your own legal or tax adviser.

See Post-Hire Support
  • Onboarding guidance for the first 30, 60 and 90 days
  • Communication tools and response expectations
  • Meeting cadence and management frameworks
  • KPI and performance guidance tailored to the role
  • SOP guidance so knowledge doesn't live in your head
  • Recommended tools for phone, payments, time tracking and messaging
  • Best practices for remote and offshore team management
  • Legal and compliance guide for engaging offshore team members

When you're ready

Send the role. Then pick a time.

A name, a number and the work you want to move. We'll use it to prepare the call.

Start here

Tell us the role. We'll set up the call.

or book a call directly

Get my shortlistEmail