ScaleHorse

Customer Service

AI receptionist

The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.

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A customer service specialist wearing a headset and working at a laptop.

The fee

USD 2,795

Charged once. No monthly markup on the wage.

The shortlist

21 days

The target from an agreed brief to three finalists.

The guarantee

6 months

Another search if it does not work out. Not a refund.

An ai receptionist is a dedicated hire. We design the role with you, then introduce three finalists. The recruitment fee is USD 2,795, charged once.

An AI receptionist maintains the call flow, the handoff rules and the notes that land in the CRM. A person still owns what the system is allowed to say.

What an ai receptionist usually takes on

  • Update the call flow when the offer or the hours change

  • Write the handoff so a human gets the calls that need one

  • Check that the CRM note contains the fields you asked for

  • Listen to failed calls and log the fix

What we look for

  • A call platform

  • CRM fields

  • A written boundary for what the system may say

  • A review habit, not a set-and-forget launch

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Tell us the work. We'll introduce three people.

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What happens for a ai receptionist?

  • The brief for a ai receptionist is one person, not a roster.
  • You write that brief before anyone is approached.
  • Three finalists are introduced for a ai receptionist.
  • You interview them and you choose.
  • You pay the person you select directly.
  • There is no monthly markup on the wage.
  • If a ai receptionist leaves within six months, we search again.
  • That second search is not a refund.
  • Shared hours for a ai receptionist go in the brief.
  • Name the software required on day one.
  • Onboarding covers the first 30, 60 and 90 days.
  • Time tracking can be set up after the start.
  • A call line with SMS can be part of setup.
  • Messaging tools are recommended for the team.
  • You arrange payment for a ai receptionist yourself.
  • Contract guidance stays general and simple.
  • It is not a substitute for your own adviser.
  • Discovery starts with the bottleneck in the business.
  • The role is written before sourcing begins.
  • Applicants are screened before you meet anyone.
  • References are checked on the shortlist.
  • About 21 days is the target to three finalists.
  • That timing is a target, not a promise.
  • The deposit opens the search.
  • The balance is due when you select someone.
  • Remote staffing is another name for this hire.
  • A dedicated offshore hire is the offer.
  • Outsourcing the queue still leaves you as the manager.
  • The person joins your team, not a shared floor.
  • Clients also compare a one-time fee with a monthly markup.
  • The published fee covers the search for a ai receptionist.
  • Wages for a ai receptionist are agreed by you.
  • We do not employ a ai receptionist for you.
  • You keep the relationship after you select.
  • The shortlist for a ai receptionist is three people.
  • Each finalist for a ai receptionist is interviewed first.
  • You can reject the shortlist and talk again.
  • The brief for a ai receptionist names the output.
  • Hours you share with a ai receptionist are written down.
  • Tools for a ai receptionist are listed before day one.
  • Month one is for learning the queue.
  • Day 60 is when a ai receptionist runs the queue.
  • Day 90 is a simple review of results.
  • A replacement search is the guarantee.
  • Read the guarantee terms before you rely on it.
  • a ai receptionist can take on this: Update the call flow when the offer or the hours change.
  • a ai receptionist can take on this: Write the handoff so a human gets the calls that need one.
  • a ai receptionist can take on this: Check that the CRM note contains the fields you asked for.
  • a ai receptionist can take on this: Listen to failed calls and log the fix.
  • A useful skill here: A call platform.
  • A useful skill here: CRM fields.
  • A useful skill here: A written boundary for what the system may say.
  • A useful skill here: A review habit, not a set-and-forget launch.

How a search works

Process

  1. 01

    Agree the brief

    Agree the tasks, tools and hours

  2. 02

    Search

    We search and assess candidates

  3. 03

    Shortlist

    About 21 days to three finalists is a target

  4. 04

    You choose

    You interview them and you choose

Pricing

Charged once

USD 2,795

You pay the person you select directly after that.

Deposit to open the search
USD 350
Balance when you select someone
USD 2,445

USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.

Guarantee

Six months

If the person you select leaves within six months, we search again.

That second search is not a refund.

What the replacement guarantee covers

Before you book

Post-Hire Support

We set you up to manage them.

Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.

We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.

This is general guidance, not a substitute for your own legal or tax adviser.

See Post-Hire Support
  • Onboarding guidance for the first 30, 60 and 90 days
  • Communication tools and response expectations
  • Meeting cadence and management frameworks
  • KPI and performance guidance tailored to the role
  • SOP guidance so knowledge doesn't live in your head
  • Recommended tools for phone, payments, time tracking and messaging
  • Best practices for remote and offshore team management
  • Legal and compliance guide for engaging offshore team members

When you're ready

Send the role. Then pick a time.

A name, a number and the work you want to move. We'll use it to prepare the call.

Start here

Tell us the role. We'll set up the call.

or book a call directly

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