ScaleHorse

Operations

Liaison officer

The one-time recruitment fee is USD 2,795 (USD 350 deposit + USD 2,445 on hire). There is no ongoing recruitment markup. The six-month guarantee is a replacement search, not a refund.

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The fee

USD 2,795

Charged once. No monthly markup on the wage.

The shortlist

21 days

The target from an agreed brief to three finalists.

The guarantee

6 months

Another search if it does not work out. Not a refund.

A liaison officer is a dedicated hire. We design the role with you, then introduce three finalists. The recruitment fee is USD 2,795, charged once.

A liaison officer carries updates between your team and the client, the supplier or the other office. They record what was agreed. They do not renegotiate it.

What a liaison officer usually takes on

  • Keep a single log of open points

  • Chase the owner of each point before the next meeting

  • Send the recap the same day

  • Flag a clash of dates or scope while it is still small

What we look for

  • Clear writing

  • Meeting discipline

  • Calm tone when the other side is late

  • No appetite for inventing an answer

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Tell us the work. We'll introduce three people.

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What happens for a liaison officer?

  • The brief for a liaison officer is one person, not a roster.
  • You write that brief before anyone is approached.
  • Three finalists are introduced for a liaison officer.
  • You interview them and you choose.
  • You pay the person you select directly.
  • There is no monthly markup on the wage.
  • If a liaison officer leaves within six months, we search again.
  • That second search is not a refund.
  • Shared hours for a liaison officer go in the brief.
  • Name the software required on day one.
  • Onboarding covers the first 30, 60 and 90 days.
  • Time tracking can be set up after the start.
  • A call line with SMS can be part of setup.
  • Messaging tools are recommended for the team.
  • You arrange payment for a liaison officer yourself.
  • Contract guidance stays general and simple.
  • It is not a substitute for your own adviser.
  • Discovery starts with the bottleneck in the business.
  • The role is written before sourcing begins.
  • Applicants are screened before you meet anyone.
  • References are checked on the shortlist.
  • About 21 days is the target to three finalists.
  • That timing is a target, not a promise.
  • The deposit opens the search.
  • The balance is due when you select someone.
  • Remote staffing is another name for this hire.
  • A dedicated offshore hire is the offer.
  • Outsourcing the queue still leaves you as the manager.
  • The person joins your team, not a shared floor.
  • Clients also compare a one-time fee with a monthly markup.
  • The published fee covers the search for a liaison officer.
  • Wages for a liaison officer are agreed by you.
  • We do not employ a liaison officer for you.
  • You keep the relationship after you select.
  • The shortlist for a liaison officer is three people.
  • Each finalist for a liaison officer is interviewed first.
  • You can reject the shortlist and talk again.
  • The brief for a liaison officer names the output.
  • Hours you share with a liaison officer are written down.
  • Tools for a liaison officer are listed before day one.
  • Month one is for learning the queue.
  • Day 60 is when a liaison officer runs the queue.
  • Day 90 is a simple review of results.
  • A replacement search is the guarantee.
  • Read the guarantee terms before you rely on it.
  • a liaison officer can take on this: Keep a single log of open points.
  • a liaison officer can take on this: Chase the owner of each point before the next meeting.
  • a liaison officer can take on this: Send the recap the same day.
  • a liaison officer can take on this: Flag a clash of dates or scope while it is still small.
  • A useful skill here: Clear writing.
  • A useful skill here: Meeting discipline.
  • A useful skill here: Calm tone when the other side is late.
  • A useful skill here: No appetite for inventing an answer.

How a search works

Process

  1. 01

    Agree the brief

    Agree the tasks, tools and hours

  2. 02

    Search

    We search and assess candidates

  3. 03

    Shortlist

    About 21 days to three finalists is a target

  4. 04

    You choose

    You interview them and you choose

Pricing

Charged once

USD 2,795

You pay the person you select directly after that.

Deposit to open the search
USD 350
Balance when you select someone
USD 2,445

USD 350 deposit + USD 2,445 on hire. A monthly markup is a different model.

Guarantee

Six months

If the person you select leaves within six months, we search again.

That second search is not a refund.

What the replacement guarantee covers

Before you book

Post-Hire Support

We set you up to manage them.

Never managed a remote hire before? We set you up with the tools to manage them: remote time tracking, a business call line with SMS, communication and messaging tools, payments, and onboarding guidance for the first 30, 60 and 90 days.

We guide you through the legal side of hiring offshore (contracts, contractor setup and paying them properly) and keep it simple.

This is general guidance, not a substitute for your own legal or tax adviser.

See Post-Hire Support
  • Onboarding guidance for the first 30, 60 and 90 days
  • Communication tools and response expectations
  • Meeting cadence and management frameworks
  • KPI and performance guidance tailored to the role
  • SOP guidance so knowledge doesn't live in your head
  • Recommended tools for phone, payments, time tracking and messaging
  • Best practices for remote and offshore team management
  • Legal and compliance guide for engaging offshore team members

When you're ready

Send the role. Then pick a time.

A name, a number and the work you want to move. We'll use it to prepare the call.

Start here

Tell us the role. We'll set up the call.

or book a call directly

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